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Removal Of Patients From The Practice List

Central Surgery aims to provide the best possible health care for their patients. However, there may be circumstances when it would be considered reasonable, or in the best interest of the patient, to remove patients from the list. The situations which justify removal are:

Violence

The doctor can remove a patient from the list with immediate effect when a patient:

  • is physically violent or threatening towards a doctor, practice staff or other patients on the practice premises

  • causes physical damage to practice premises or other patients' property

  • gives verbal abuse or makes threats towards the doctor, practice staff or other patients

  • gives racist abuse verbally or physically

  • is violent or uses or condones threatening behaviour to doctors (or some other members of the primary health care team) while visiting the patient's home.

The Doctor can remove a patient from the list giving a maximum of 28 days’ notice under the following circumstances:-

Distance

Where a patient has moved out of the designated practice area and has failed to register with another practice.

Embarkation

Where a patient has moved abroad for a period of three months or more.

Failure To Attend Pre-booked Appointments

Where a patient fails to attend pre-booked appointments on a number of occasions during a given period.

Irretrievable Breakdown Of The Doctor/Patient Relationship

Where a patient's behaviour falls outside of that which is normally considered reasonable and leads to an irretrievable breakdown of the doctor/patient relationship.

Disabled Access

All patient consultations are conducted on the ground floor and ramps and toilet facilities are available specifically for our disabled patients. Please contact the receptionist if you have any special needs.

Freedom Of Information - Publication Sceme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

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