Important Patient Information
Due to the latest NHS England Coronavirus Guidelines there will no longer be a book on the day service.
Please do not attend to queue outside the practice or attend to arrange an appointment.
Any patients attending the practice, as detailed above, will be asked to return home and telephone the practice.
Also please note that online booking of appointments has been suspended on advice from NHS England.
If you have symptoms associated with Coronavirus, including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment, or attend your GP practice. If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service on https://111.nhs.uk/covid-19/ that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest COVID-19 advice please visit https://www.nhs.uk/conditions/coronavirus-covid-19
These policies are in place because we need to triage all appointments to mitigate the risks associated with potentially infected patients attending the Practice.
Thank you for your co-operation
Appointments may be made either at the Reception desk in Barton or Goxhill or by telephoning 01652 636600 for Barton and 01469 532617 for Goxhill.
BOOK ON THE DAY APPOINTMENTS
For book on the day appointments the lines open at 8:00am. Please note our receptionists are trained Care Navigators and have been requested to query the nature of of your contact.
PATIENTS ARRIVING LATE FOR APPOINTMENTS
Whilst we understand and sympathise when patients arrive late for appointments, each patient that arrives late for an appointment will have a knock on effect for any patients later in the day who have arrived on time for their appointment.
Late arrivals can cause considerable difficulties for staff who have other commitments and indeed patients who later in the day may have to wait longer than expected to see the Clinician. In order to keep some consistency in our management of late arrivals we have taken the decision to ask all patients who arrive more than 10 minutes late for an appointment to rebook the appointment at another time.
Please note that being up to 10 minutes late for an appointment still has a knock on effect for the Clinician and the remainder of patients throughout the day.
If the appointment is about an emergency matter that cannot wait then we will offer an assessment through the Urgent Care Team based at Central Surgery. Due to obvious time constraints the Clinician would then only be able to deal with the emergency matter and would advise you to make a routine appointment to discuss any other routine matters.
We trust and hope you understand why we have had to make a protocol for dealing with this sensitive matter. We fully understand that sometimes late arrivals are beyond the control of the patient. We have contracted staff and locum clinicians who have other commitments in addition to the requirement to provide timely breaks in work. All our staff, locums and other clinicians have to work to a tight schedule please help them by arriving before your appointment whenever possible.
Book An Appointment Online
The practice provides an online booking service for a number of appointments which are available to book from 7.00am on the day. This is designed to help those patients who have difficulty in booking an appointment during normal surgery hours. Any patient wishing to take advantage of this service, MUST be present at the Surgery to register and receive a unique PASSWORD.
Proof of identity must be brought with you when registering e.g. utility bill, drivers licence, or passport.
These are the same details that are required for the online prescription service. You will NOT need to register again if you already have log in details.
click the logo above to login once you have your login details.
If the Doctor needs to see you or a review is required, arrangements will be made for you. For book on the day appointments the lines open at 8.00am. Once the routine appointments have been taken on the day, we do offer an Urgent Care Team service for appointments which are more urgent for the day.
Please note there are many appointments wasted due to the failure of some patients to keep their appointment. If you have booked an appointment with us and no longer require that appointment please let us know so that we can offer it to someone else.
Please note: The surgery is advised on the Session Type section of your booking, this is the location of the appointment. If you are in any doubt, please contact Reception on 01652 636600.
Click here to download the practice statement in relation to the appointment system.