Central Surgery, Barton-upon-Humber

OTHER INFORMATION

Removal Of Patients From The Practice List

Central Surgery aims to provide the best possible health care for their patients. However, there may be circumstances when it would be considered reasonable, or in the best interest of the patient, to remove patients from the list. The situations which justify removal are:

Violence

The doctor can remove a patient from the list with immediate effect when a patient:

• is physically violent or threatening towards a doctor, practice staff or other patients on the practice premises
  

• causes physical damage to practice premises or other patients' property
  

• gives verbal abuse or makes threats towards the doctor, practice staff or other patients
  

• gives racist abuse verbally or physically
  

• is violent or uses or condones threatening behaviour to doctors (or some other members of the primary health care team) while visiting the patient's home.

The doctor can remove a patient from the list giving a maximum of 28 days' notice.

Distance

Where a patient has moved out of the designated practice area and has failed to register with another practice.

Embarkation

Where a patient has moved abroad for a period of three months or more.

Failure To Attend Pre-booked Appointments

Where a patient fails to attend pre-booked appointments on a number of occasions during a given period.

Irretrievable Breakdown Of The Doctor/Patient Relationship

Where a patient's behaviour falls outside of that which is normally considered reasonable and leads to an irretrievable breakdown of the doctor/patient relationship.

ACCESS TO PRIMARY CARE

As many of our patients will recall, this practice introduced the Advanced Access system of appointments booking in 2002.

It is our view that since then, there have been huge improvements in service provision and as a result patients are able to see a doctor within 24 hours.

However, due to popular demand we have increased the number of appointments which can be booked in advance. Therefore during 2008 we introduced a system which allowed patients to book an appointment up to three working days in advance with a doctor of their choice (subject to holidays etc). These will, however, be limited on Fridays.

We are confident that by introducing flexibilities into our appointments system our patients can be assured of a service that makes it easier to get care at the right time.

As a practice we need to be responsive to our patients' needs and for this reason we ask that you let us know what we are doing well or not so well. A letter to our practice manager will be dealt with in a constructive way and will help us to model our service to meet future needs. Our most recent patient survey shown below will offer some indication of past performance.

PATIENTS SURVEY 2008

DISPENSING SERVICES

The practice undertakes dispensing of medicines for those patients who live outside the boundaries of Barton. Patients are signed up for dispensing services when they register with the practice or if they move to an address where dispensing services can be provided.

We employ a full team of trained dispensers and our hours of opening are Monday to Friday 8.00am to 6.00pm. We are closed Saturdays.

We aim to process repeat prescriptions within 48 hours of ordering (excluding weekends and bank holidays) and other prescriptions are processed whilst you wait.

If you require medicines urgently then please contact a member of the surgery’s dispensing team who can then arrange for this to be dispensed. However, if the urgent medicines are required out of hours then the contact number is Scunthorpe (01724) 290444 - the Out of Hours Centre.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.